NXT Nordic is organized into five focus areas that span the course of the day. Please find below the content that aligns with your interests.
08:00 – 09:00 • Expo Area
Breakfast och registration
Welcome to Oslo Spektrum Arena! Once you’ve registered, treat yourself to a hot cup of coffee and breakfast on us. Start your day off right and get ready to enjoy all the exciting events and activities we have in store for you.
What are the major trends that will affect our society in the future, and how do we adapt to the new reality that prevails in the e-commerce industry?
Focus area: Reality check will take place on the Main Stage.
09:00-09:10 • Main Stage
Welcome to NXT Nordic 2023
Welcome to NXT Nordic 2023! We are thrilled to have our host Eirik Norman Hansen kick off the event and welcome you all. Today’s theme is “The Future Customer Journey,” and we are excited to explore the latest trends and possibilities with you. Let’s dive in and discover what the future holds for customer experiences!
Moderator
09:10 – 09:30 • Main Stage
The major trends that will affect our society going forward
More information about this agenda item will be revealed soon.
CEO at Nille
09:50 – 10:10 • Main Stage
Adapting to the new reality in e-commerce
In this talk show, Filip Elverhøy and Guro Faller will together define the key areas within the future customer journey.
CEO at Oslo Digital & Co-founder at Daidda
Industry Architect for Retail at Avanade
10:10 – 10:30 • Main Stage
Deliver beyond expectations
More information about this agenda item will be revealed soon.
Managing Director at Element Logic Norway
Sales Director at Element Logic Norway
How do we adapt to consumers’ new habits and how can we increase conversion through targeted sales psychology?
Focus area: The Future Customer will take place on the NXT Stage and in Session Rooms 1-4.
10:35 – 10:55 • NXT Stage
Consumer behaviour and sales psychology
Consumers’ beliefs and behavior change rapidly – which trends do we see influencing consumer behaviour today and what do we predict will influence the future costumer?
Senior Researcher at Nofima
TV-host, Civil economist, and founder of Inkassoregisteret.no and Pengeverkstedet.no
10:55 – 11:15 • NXT Stage
Adapting to new consumer habits
How does changing consumer behavior and purchasing power affect online shopping, and how do we adapt to the future consumer?
VP Fashion Customer Experience at Zalando
Head of Strategic Communications at SHEIN, US
11:30 – 12:00 • Expo Area
Lunch is served in the exhibition area
11:30 – 12:00 •
Session Rooms
Lunch sessions
More information about this agenda item will be revealed soon.
Through storytelling, you can actually change the world – little by little. What are the business benefits of storytelling, and how do you capture the attention of your audience?
Focus area: Storytelling Your Way to Impact will take place on the Main Stage.
12:10 – 12:30 • Main Stage
The art of storytelling
Rocketfuel your storytelling and creativity: insider tips from big movies and their makers.
Jason’s keynote talk will be packed with inspiring behind-the-scenes stories and the “secret sauce” of how some of the most iconic stories of our time came to fruition. Most importantly, he translates this into five clear, easy tips that allow us to apply filmmakers’ techniques to our work quickly and efficiently.
Founder & Managing Director of Content Creator Studios
12:30 – 12:50 • Main Stage
Inspire a decision
Sustainability practices are more than just an “added bonus” for consumers; many consider sustainability with their purchasing decisions. Sustainable innovations with a social and economic perspective.
Co-Founder & CMO at Stack by.me
Chief Rebel at Pinsj AS
12:50 – 13:10 • Main Stage
No Cookies, No Problem! – Keeping it drip with the new dip
Delve into topics such as phasing out third-party data strategies, achieving digital maturity, implementing internal journey methodology, and maximizing ROI through business optimization and efficiency.
Growth & Consumer Marketing Executive at Dus Era
13:10 – 13:30 • Main Stage
People have influence
Are influencers the future of storytelling? Anyone can tell a story, but who can tell your story with credibility, that connects to your target audience and drive sales? What’s the magic of influence?
Be inspired by the brilliant creators of exciting new startups as they present their disruptive ideas and concepts to our group of investors.
Focus area: Creating Tomorrow’s Innovation will take place on the NXT Stage and in Session Rooms 1-4.
13:40 – 14:05 •
Session Rooms
Partner sessions
More information about this agenda item will be revealed soon.
13:50 – 14:00 • NXT Stage
Strategy Playbook – Increase attractiveness to investors
More information about this agenda item will be revealed soon.
14:00 – 14:30 • NXT Stage
Pitching to investors
Be inspired by the brilliant creators of exciting new startups as they present their disruptive ideas and concepts to our group of investors.
How do you make every interaction your customer has with your brand count? How can the right insights and new technology ultimately shape the customer experience and create an unparalleled customer journey?
Focus area: Curate the ultimate customer journey will take place on the Main Stage.
14:40 – 15:00 • Main Stage
Listen, analyze and predict
A conversation about the customer and product insights that enable you and your company to work data-driven and thereby improve the customer experience and increase profitability.
Chief Strategy Officer at PriceIndx
Chief Revenue Officer at Lipscore
15:20 – 15:40 • Main Stage
New payment technology
The future of payments is defined by trends and technologies that change how people pay.
Founder and CEO at Dintero
Country Manager at Klarna Norway
15:40 – 16:00 • Main Stage
New shopping technology
More information about this agenda item will be revealed soon.
Country Manager at Klarna Norway
16:00 – 16:20 • Main Stage
Omni-channel at IKEA
With the mission of becoming the number one omnichannel retailer, IKEA will share how they have transformed their traditional retailing to an omnichannel landscape. They will share what this means to IKEA, and how this is impacting the Norwegian customers.
Country Digital Manager at IKEA Norge
Country E-commerce Integration Manager at IKEA Norge
16:20 – 16:40 • Main Stage
Making a transformational impact with AI
Artificial intelligence (AI) is rapidly transforming organizations of all sizes. AI can help organizations to improve efficiency, productivity, and decision-making. It can also help to create new products and services, and to expand into new markets. We will discuss how organizations can use AI to create a transformational impact where we will cover topics such as the benefits of AI, the challenges of implementing AI, and how to create a successful AI strategy.
Industry Manager at Google Norge
Strategic Business Development Lead at Google Cloud Norway
17:30 – 18:30 • Expo Area
Happy Hour in the expo
Keep networking with event participants and partners in the exhibition area!
19:30 – 23:00
Mingle dinner at The Hub
Immerse yourself in a memorable evening of networking, delectable cuisine and drinks as well as vibrant conversations at our Mingle Dinner at Clarion Hotel The Hub. Please note that the Mingle Dinner Ticket is not included with the event ticket. To secure your spot, kindly add the dinner ticket during checkout.
Moderator at NXT Nordic
Since 1998, Erik Norman Hansen’s journey in technology, digitalization, communication, marketing, business development, and management has allowed him to witness the astounding pace of change and the myriad ways in which technology can propel us forward. Over time, he evolved into a staunch technology optimist, convinced that human ingenuity knows no bounds.
CEO at Oslo Digital & Co-founder at Daidda
Filip Elverhøy is a known visionary in the e-commerce industry and has led some of the largest e-commerce ventures in the Nordics. Filip has, among other roles, held the role as digital director at Elkjøp Nordic, director of the customer journey at Komplett Group and CM for NetOnNet. He has extensive experience with strategy development within digital commerce and he’s currently the leader of oslodigital.com, which works with strategy, brand and customer experience. He is also a co-founder of the art gallery daidda.no, which collaborates with the National Museum and Video Village.
Industry Architect for Retail at Avanade
Guro Faller is an IT architect with over 10 years of experience in IT consultancy, specializing in retail and consumer goods. She has a passion for second-hand and vintage retail. Focusing on solution design, architecture, CRM, customer experience, marketing, and supply chain, she drives positive change and helps businesses succeed in the digital landscape.
Senior Researcher at Nofima
With a background in cognitive psychology, Ragnhild Eg has studied human behaviour in different multimedia contexts, such as social media, gaming, and virtual reality. She now researches consumer behaviour and food experiences, both online and offline, and takes great interest in the human senses. Her interdisciplinary experience includes projects that cross the domains of computer science, media studies, health sciences, and food research.
TV-host, Civil economist, and founder of Inkassoregisteret.no and Pengeverkstedet.no
For many years, Hallgeir Kvadsheim has worked to convey the subject of personal finance through various channels: Dine Penger, the podcast Pengerådet, hosting the show Luksusfellen on Viaplay, giving lectures and authoring three books on personal finance and taxation. Hallgeir has also founded Inkasseregisteret AS and Pengeverkstedet.no.
VP Fashion Customer Experience at Zalando
Stacia Carr is an American technology executive and startup co-founder. Throughout her career, Stacia has led engineering teams developing consumer internet products and services with an emphasis on digital media distribution, including SoundCloud, Sony, Listen.com, CMJ and Kink.com. In 2013, she successfully negotiated the acquisition of the boutique consulting company that she was running to Indiegogo. In 2014, she relocated from the US to Spain, as the technical co-founder of Vidnex. Today, Stacia is the Vice President of Fashion Customer Experience at Zalando. Since joining the company in 2016, she has been leading cross-functional (applied science, engineering, product and business) teams developing data driven innovations to tackle the size and fit challenge for Zalando’s customers and brand partners.
Founder & Managing Director of Content Creator Studios
Former Head of Creative Development & VP Marketing EMEA Warner Bros Studios
As head of creative development at Warner Bros Studios EMEA, Jason worked directly with renowned filmmakers, screenplay writers, cast, and big film studios where he saw how they develop the iconic ideas and stories that wow audiences across the world. Jason was lucky enough to work directly with some of the most iconic storytellers in the world including JK Rowling, George Lucas, and the Dahl and Tolkien families.
Co-Founder & CMO at Stack by.me
Christine Kvaalen is a co-founder of Stack by.me, the new social investment app. Norway is facing a huge capital gap and Stack reaches out to the 50% of the Norwegian population who is not already investing. Stack uses social media to connect with customers and has added lots of social features in the app. Instagram for next gen investing!
Chief Rebel at Pinsj AS
Aleksander Gamme is referred to as the country’s most versatile explorer. For the past twenty years, he has conducted a wide range of spectacular projects and creative expeditions worldwide. In 2021, he founded Pinsj – the first marketplace in the outdoor market, with both second hand and rental services, for both B2C and B2B.
Chief Marketing Officer at Dus Labs
As a marketing professional with a passion for customer experience, a nerdy heart, and a playful soul, Charlene Walkoff is known for her unique blend of expertise and personality. Her lazer-focused mind for ROI, tech-savviness, customer first and extensive knowledge of a variety of business growth models make her a sought-after speaker at industry events. With a awe-inspiring Pokémon collection and a manic drive for delving deep into subjects, you can rest assured that Charlene brings a fresh perspective that challenges the status quo. Get ready to be inspired and entertained on stage.
Chief Strategy Officer at PriceIndx
Martin Granberg has a Bachelor in International Economics, spent 6+ years in China and has 18+ years of experience within business development, sourcing, ecommerce, pricing and assortment.
He is a certified board member who helps both PriceIndx smaller and larger clients with strategies surrounding pricing, rules, margins, how to organize their work into daily management, and how to build pricing teams.
Chief Revenue Officer at Lipscore
Jonny Hansen loves working, developing and thinking about the commercial side of business. He is currently the CRO at Lipscore and has experience in leadership, marketing, partnerships, sales and customer success. Jonny is happily married, a dad of twins, a Norwegian champion in football, a two time Norwegian champion in bridge, and has studied mathematics and chemistry at the University of Oslo.
Country Digital Manager at IKEA Norge
With more than 25 years in the digital tech world, experience from multiple industries and countries, Olof Sidèn has always been fascinated and intrigued by how software and technology can drive business forward as an enabler for new and more efficient ways of delivering value to customers. Olof thinks that this is more relevant than ever in the omni-channel reality of today and that we need to capitalize on the power of data insights and the emerging technologies to shape the IKEA of tomorrow.
Country E-commerce Integration Manager at IKEA Norge
Sara Gulbrandsen has worked at IKEA for about 5 years and has a background in and passion for web analytics. As an E-commerce Integration Manager, her mission is to coordinate commercial and e-commerce objectives through optimization and adaptation to the customer needs at IKEA.no. She also drives the transformation agenda of IKEA and ensures the completion of becoming a fully integrated omnichannel retailer.